By Bethany Gleave
A recently-bereaved granny claims her £3,750 holiday left her with horrifying flashbacks because the four-star Costa Del Sol hotel room looked over a MORGUE – as she filmed bodies being wheeled in and out and hearses arriving.
Jackie Colbert, from Glasgow, was staying at the Club Hotel Rui in Torremolinos in August, with husband James when she looked out from her balcony to see what she claims was a body being wheeled about.
Horrifying footage shows what appears to be two hospital orderlies wheeling a body under a white sheet from one end of the car park into the building – all visible from the Colbert’s bedroom window.
The grandma-of-two, who recently lose her brother in law, is still suffering flashbacks of what she witnessed and believes Thomson should have warned guests before booking that rooms look over a morgue.
Further footage shows a hearse arriving at the gates in day time, presumably to collect bodies and Jackie claims she had to put towels up to obscure the view but could still hear ‘trolleys rattling’ each night.
Bodies even appear to be visible being wheeled around in images captured on Google Maps.
Jackie said: “One night we were sat on the balcony when we heard this rattling noise at around 1am.
“I looked over and saw this body being wheeled into the building next to us.
“I couldn’t believe it. It really unsettled me.
“I think it’s just a complete lack of respect for those that have passed away and for guests to have to witness this.
“There was no mention of the morgue when we were booking the hotel, if there was I would have been a bit less shocked or I could have picked a different hotel.
“I ended up putting towels over the balcony so we couldn’t see it, but sometimes during the night I could hear the trolleys being wheeled in.
“I can’t get the thought of someone who has just passed away being wheeled into the morgue, in full view of holiday makers, out of my head.
“It was like they had been stripped of their dignity. I wouldn’t like the thought of my family members being seen like that.
“I know it is part of everyday life but surely those people deserve more respect than to be put on show to tourists.
“I’m so glad my grandchildren weren’t with me, I don’t know how I would have explained to them what was going on.
“Some people do go on holiday to try and get over a bereavement and I believe that they could easily book into this hotel without realising what is nearby.
“We lost my brother-in-law in June and I would hate to think of him being wheeled in full view of tourists.”
Jackie arrived at the hotel on the August 13 after a week’s cruise for her 60th birthday, having booked the package holiday through Thomson for £3,750 for her and her husband.
However she claims the view left her not wanting to use the balcony during her stay.
The former care worker decided to complain in-store on her return as a urine infection while away left her unable to cope with packing up and moving to a different room.
Jackie said: “I had fell ill while on the cruise so I was really looking forward to my stay at the hotel.
“I was just so exhausted I really didn’t want to have to move rooms for the rest of the holiday so we just used my friend’s balcony at night. Theirs overlooked the pool.
“There were plenty of rooms that would have had the same view as us, surely other people have witnessed this and found it unsettling.
“I went into the branch to complain and just express my concerns that there should have been a warning so that the guests are aware of what is nearby.
“When I had got home I actually received a text to offer me a change in rooms, however the only problem was that I wasn’t even in Spain any more.
“I know it is part of life but a warning would have been nice.”
According to Google Maps, the building opposite Jackie’s hotel room was the back of the local hospital, Hospital Maritimo Cita Previa, built in 1929.
A spokesperson for Thomson said: “We were sorry to hear about the customers’ experience and would like to thank them for bringing this to our attention.
“Our customer service team is in direct contact with the customers and resort team to further investigate the issues and resolve the matter.
“Unfortunately as we were not made aware of customers complaint issue while they were away we were unable to offer a suitable resolution and we would always encourage our customers to speak to our destination team who are on hand should anyone have any concerns while on holiday.”