Animals Video

By Jasmine Kazlauskas


Guests checking into a luxury Australian hotel might think they’re going barking mad – as the newest staff member is a dog concierge.

Guide Dogs Australia / Caters News

The latest recruit at the five-star Park Hyatt hotel Melbourne is a loveable 18-month-old Labrador named Mr Walker, who happily takes guests’ bags with a wag of his tail.

The former guide dog is taking his new role as official canine concierge extremely seriously – with duties including greeting new arrivals in the lobby, attending important client meetings and taking leisurely strolls with guests around the grounds.

Guide Dogs Australia / Caters News

And when the friendly pooch isn’t working he’s living it up in the lap of luxury at the upmarket resort and relaxing on a custom-made Tasmanian oak bed.

Park Hyatt hotel manager and Mr Walker’s foster dad, Brett Sweetman, said: “Mr walker has been adjusting very well to life at the hotel and the feedback with guests have been tremendous.

“We have already had international guests call in to request a walk with Mr. Walker well before they arrive.

“His presence has not only brought a new level of comfort to guests staying at the hotel, but has also made a significant impact in boosting morale among the associates here too.

“It’s so amazing to see everyone actively engaging with Mr Walker.

Guide Dogs Australia / Caters News

“I’m confident his presence will encourage more people to support Guide Dogs Victoria and the great work they do.”

The Park Hyatt hotel is one of Melbourne’s most luxurious establishments, with lavish guest rooms starting from $300 AUD (£178) per night.

Enamored guests have shared their own experiences of interacting with Mr Walker on social media – giving the hotel the nickname ‘Bark Hyatt’.

And while the pooch has little use for cash, hotel staff revealed he does happily accept delicious doggy treats in return for all his hard work.

Karen Hayes, CEO of Guide Dogs Victoria, said: “Mr Walker will provide companionship to hotel guests and staff, giving them a home away from home.

“Already guests who have booked into the hotel for later this year are requesting to join Mr Walker on a stroll through the park.”